A foreign object like a coin, staple, rubber band or paperclip is blocking my device. How can these objects be removed?

Try removing the object by turning the roller wheels of your banknote counter in the reverse direction.  If this does not free the object, the device needs to be sent in for RMA. Do not attempt to open or disassemble the device since this will void your warranty.

Please contact Safescan support for assistance.

When contacting Safescan, please make sure you have the following information at hand:

Product name of your device (located on the product label)
  • Articlenumber / partnumber of your device (located on the product label)
  • Serialnumber of your device (located at the back or bottom of your device)
  • Installed software version on your device (visible during start-up of your device)
  • A clear error description (what is the error message on the screen, under which circumstances does the error occur, etc)
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