After performing a currency software update the display shows “ E107 Banknote Feeding Sensor Self Test Error” (sometimes followed by “E007 Fluorescence Sensor Self Test Error").

The error code E in combination with 3 digits indicates the receiver board (an internal part of the device) is defect and needs to be replaced. 

Most likely cause is that an incorrect software update has been loaded to the device.

Please apply for RMA or contact Safescan support.

When contacting Safescan, please make sure you have the following information at hand:

Product name of your device (located on the product label)
  • Articlenumber / partnumber of your device (located on the product label)
  • Serialnumber of your device (located at the back or bottom of your device)
  • Installed software version on your device (visible during start-up of your device)
  • A clear error description (what is the error message on the screen, under which circumstances does the error occur, etc)
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