If your banknote counter has not automatically restarted after the software update, please restart your device manually by switching the device off and on again.

If the display remains blank, it could be that the incorrect software update was loaded to the machine. Ensure you have downloaded and installed the correct update by verifying if the article number / part number of your banknote counter matches with the partnumber of the update on www.safescan.com.

Try updating your machine again. If the problem persists, please contact Safescan support.

Update instructions can be found here: https://support.safescan.com/en/s/banknote-counters/a/safescan-2600-series-usb-update-instructions


When contacting Safescan, please make sure you have the following information at hand:

How to find the part number of your device: https://support.safescan.com/en/s/banknote-counters/a/how-to-find-part-number

v1802