After a software update the following error message is shown: E70 EXT IR SENSOR. After pressing [START] first error E60 EXT IR SENSOR is shown, followed by error E50.

Ensure you have also updated the Receiver board software - this is part of the update package. Perform the complete update again, following the updating instructions supplied with the update package.
If the problem persists, the receiverboard may be defect and needs to be replaced. Please apply for RMA or contact Safescan support.


Update instruction video can be found here: https://support.safescan.com/en/s/banknote-counters/a/safescan-2600-series-usb-update-instructions

When contacting Safescan, please make sure you have the following information at hand:

  • Product name of your device (located on the product label)
  • Articlenumber / partnumber of your device (located on the product label)
  • Serialnumber of your device (located at the back or bottom of your device)
  • Installed software version on your device (visible during start-up of your device)
  • A clear error description (what is the error message on the screen, under which circumstances does the error occur, etc)
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