E1 (UV) error message

This means that no UV features were detected.
  • Count the banknote again to double check if the problem persists.
  • Make sure that the device is not under direct strong light source since this may disrupt the UV sensors.
  • Clean the sensors and remove any dust that may have accidentally blocked the sensors.
  • If the banknote is in fact genuine, lower the UV sensitivity level and count the banknote again.

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