My Safescan 26XX-S shows Self-test error message: E11 BANKNOTE RECEIVING SENSOR

Verify that there are no banknotes left in the stacker, or that there is nothing blocking the receiving sensor in the stacker (dust, dirt etc).

If this is not the case, please apply for an RMA or contact Safescan for further assistance.

When contacting Safescan, please make sure you have the following information at hand:

Product name of your device (located on the product label)
  • Articlenumber / partnumber of your device (located on the product label)
  • Serialnumber of your device (located at the back or bottom of your device)
  • Installed software version on your device (visible during start-up of your device)
  • A clear error description (what is the error message on the screen, under which circumstances does the error occur, etc)
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