My Safescan 26xx-S banknote counter shows the following error message: E00 FLUORESCENCE SENSOR

This may be caused by a strong light source shining directly on the device. Place the banknote counter in a different position.

If the problem persists, please contact Safescan support.

When contacting Safescan, please make sure you have the following information at hand:

  • Product name of your device (located on the product label)
  • Articlenumber / partnumber of your device (located on the product label)
  • Serialnumber of your device (located at the back or bottom of your device)
  • Installed software version on your device (visible during start-up of your device)
  • A clear error description (what is the error message on the screen, under which circumstances does the error occur, etc)

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