- Safescan 2000
- Safescan 2210 / 2250
- Safescan 2465-S
- Safescan 2600 series
- Safescan 2985-SX
- FAQ - Banknote Counters
Safescan 2600 series
- After I have done a currency software update, the display of my banknote counter remains blank.
- After performing a currency software update the display shows “ E107 Banknote Feeding Sensor Self Test Error” (sometimes followed by “E007 Fluorescence Sensor Self Test Error").
- After performing the latest currency software update I have less currencies on my device.
- After a currency update the following error message is shown: E70 EXT IR SENSOR. After pressing [START], error message E60 EXT IR SENSOR is shown.
- A foreign object like a coin, staple, rubber band or paperclip is blocking my device. How can these objects be removed?
- Cleaning Instructions (Safescan 2600 series, older models)
- My Safescan 26xx-S banknote counter shows the following error message: E00 FLUORESCENCE SENSOR
- My Safescan 26xx-S banknote counter shows Self test error message: E10 BANKNOTE FEEDING SENSOR
- After a software update the following error message is shown: E70 EXT IR SENSOR. After pressing [START] first error E60 EXT IR SENSOR is shown, followed by error E50.
- After updating the device I get the following error message: E70. After pressing start E70 is still shown.
- After updating the device I get the following error message: E60. After pressing start E60 is still shown.
- My 2665 / 2685 appears to count a banknote as a wrong denomination.
- Can the currency software update also be done using an Apple computer with Mac Operating System?
- How can I check which firmware version is installed on my device?
- The currency update tool shows the following message: "Cannot find any available devices" or "Can not connect to Serial Port".
- How can I clean the internal parts and the sensors of my device?
- My Safescan 26XX-S shows Self-test error message: E11 BANKNOTE RECEIVING SENSOR
- My Safescan 26XX-S is giving the following Self-test error message; LEFTCOUNTING SENSOR E30 or E32
- My Safescan 26XX-S is giving the following Self-test error message; LEFT COUNTING SENSOR E31 or E33
- My Safescan 26XX-S is giving the following Self-test error message; ROTATE SPEED SENSOR E50
- My Safescan 26XX-S is giving the following error message during counting; SLANT NOTES
- My Safescan 26XX-S is giving the following error message during counting; CHAINED NOTES or DOUBLE NOTES
- My Safescan 26XX-S is giving the following error message during counting; INCOMPLETE NOTES
- My Safescan 26XX-S is giving the following error message during counting; IR SUSPECTED / MG SUSPECTED
- My Safescan 26XX-S is giving the following error message during counting; UV SUSPECTED
- My Safescan 26XX-S shows Error message during counting: WIDTH ERROR
- My Safescan 26XX-S is giving the following error message during counting; DIFFERENT DENOMINATION
- My Safescan 26XX-S is giving the following error message during counting; CANNOT JUDGE DENOMINATION
- My Safescan Safescan 26XX-S is giving the following error message during counting; THE STACKER IS FULL
- My Safescan 26XX-S is giving the following error message during counting; HEIGHT ERROR
- My device is miscounting.
- The banknotes are not feeding smoothly trough my device. The space between the feeding banknotes is too small.
- How can I change the auto / manual start on my Safescan 26xx?
- My device is showing "clean counting sensor". What should I do?
- The Menu password has been activated in the user menu, but I forgot the password. How can I reset the password?
- Safescan 2600 series - USB Update Instructions
- Safescan 2600 series - MicroSD Update Instructions
- How do I execute a Factory Reset for my 26XX-S?