How can I ensure the verification results are accurate?
The Safescan 155 / 165 / 185 is a “low maintenance” device. However, to ensure accurate verification results it is necessary that the sensors are regularly cleaned with a dry brush, pressurized air suitable for cleaning of mechanical and electronic devices or a cotton tip with a little drop of pure alcohol. Make sure the device is switched off and disconnected from the mains outlet before cleaning.
Also please make sure, that your device is updated to the latest version. To check if your device is equipped with the latest update, please turn on the device and notate the firmware version that appears during the start-up (SXX-XX). You can check in our downloads section if this is the latest update for your device.
