- Safescan 35
- Safescan 45
- Safescan 85
- Safescan 50 / 70
-
Safescan 155 / 165 / 185
- My Safescan 155 doesn't power on immediately, is it faulty?
- The device is turning off automatically. What is causing this?
- How can I change the exit direction of the inserted banknotes?
- I get an error code when feeding a banknote. What does this mean?
- How do I select another currency on my Safescan 155?
- After the update my device doesn't start.
- Can I scan the new GBP polymer notes in all 4 directions on my Safescan 155-S?
- My counterfeit detector is not working with the Swiss Francs even though the currency setting is on CHF?
- Why is there no update possibility for the USD for my Safescan 155?
- How can I ensure the verification results are accurate?
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+ 18...
I get an error code when feeding a banknote. What does this mean?
This means that the detector has not been able to identify one or more security features, and that the banknote may be a suspected counterfeit.
SUSPECTED COUNTERFEIT BANKNOTE ERROR CODES:
E01 Banknote length error
E02/E03 Magnetic ink properties error
E04/E05 Infrared properties error
E06 Banknote thickness error / Double note error
E07 Slant note (note not inserted straight)
E08 Metallic thread / security strip error
E09/E10/E11/E12 Watermark error
E13 Ink spectrum analysis error (165, 185)
E14 Color sensor error
E20 Passing error / Banknote insert error
The Safescan 155-S / 165-S may occasionally detect dirty, rumpled, damaged or accidentally washed genuine banknotes as counterfeits because the device cannot correctly detect all of the anti-counterfeit features of these banknotes.
When a suspected banknote error code appears, please inspect the condition of the banknote. After inspection and eventual cleaning / unfolding the banknote, test the banknote again. Inserting the banknote in a different direction (if allowed for the specific currency) may help.
v1801
SUSPECTED COUNTERFEIT BANKNOTE ERROR CODES:
E01 Banknote length error
E02/E03 Magnetic ink properties error
E04/E05 Infrared properties error
E06 Banknote thickness error / Double note error
E07 Slant note (note not inserted straight)
E08 Metallic thread / security strip error
E09/E10/E11/E12 Watermark error
E13 Ink spectrum analysis error (165, 185)
E14 Color sensor error
E20 Passing error / Banknote insert error
The Safescan 155-S / 165-S may occasionally detect dirty, rumpled, damaged or accidentally washed genuine banknotes as counterfeits because the device cannot correctly detect all of the anti-counterfeit features of these banknotes.
When a suspected banknote error code appears, please inspect the condition of the banknote. After inspection and eventual cleaning / unfolding the banknote, test the banknote again. Inserting the banknote in a different direction (if allowed for the specific currency) may help.
v1801
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