My device displays an incorrect denomination (example: €50 is detected as €20 note), what could cause this?

Check if the device is placed near other electronic devices which transmit a radio-signal or produce a certain electromagnetic radiation. This may disturb the sensors of the detector.

Remove the device from its current location, place it somewhere else and verify if the problem still persists.

If yes, the device may need to be re-calibrated, please contact Safescan.

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