- Safescan 35
- Safescan 45
- Safescan 85
- Safescan 50 / 70
-
Safescan 155 / 165 / 185
- My Safescan 155 doesn't power on immediately, is it faulty?
- The device is turning off automatically. What is causing this?
- How can I change the exit direction of the inserted banknotes?
- I get an error code when feeding a banknote. What does this mean?
- How do I select another currency on my Safescan 155?
- After the update my device doesn't start.
- Can I scan the new GBP polymer notes in all 4 directions on my Safescan 155-S?
- My counterfeit detector is not working with the Swiss Francs even though the currency setting is on CHF?
- Why is there no update possibility for the USD for my Safescan 155?
- How can I ensure the verification results are accurate?
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+ 18...
My device reports all scanned banknotes as counterfeit, what could cause this?
This could be caused by a few things:
The wrong currency has been selected / Select the correct currency.
The banknotes are not inserted correctly / Insert the banknotes according to the currency-specific insert direction(s) and (if not Euro or GBP) and always aligned to the right hand side of the entrance platform.
The sensors are dirty / Clean the sensors.
The device has not been updated / Please also make sure that the device has the latest update installed. To check if your device is equipped with the latest update, please turn on the device and notate the firmware version that appears during the start-up (SXX-XX). You can check in our downloads section if this is the latest update for your device.
v1801
The wrong currency has been selected / Select the correct currency.
The banknotes are not inserted correctly / Insert the banknotes according to the currency-specific insert direction(s) and (if not Euro or GBP) and always aligned to the right hand side of the entrance platform.
The sensors are dirty / Clean the sensors.
The device has not been updated / Please also make sure that the device has the latest update installed. To check if your device is equipped with the latest update, please turn on the device and notate the firmware version that appears during the start-up (SXX-XX). You can check in our downloads section if this is the latest update for your device.
v1801
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