My device reports all scanned banknotes as counterfeit, what could cause this?

This could be caused by a few things:

The wrong currency has been selected / Select the correct currency.

The banknotes are not inserted correctly / Insert the banknotes according to the currency-specific insert direction(s) and (if not Euro or GBP) and always aligned to the right hand side of the entrance platform.

The sensors are dirty / Clean the sensors.

The device has not been updated / Please also make sure that the device has the latest update installed. To check if your device is equipped with the latest update, please turn on the device and notate the firmware version that appears during the start-up (SXX-XX). You can check in our downloads section if this is the latest update for your device.

How did we do with this article?