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  • Counterfeit Detectors
  • Safescan 155 / 165 / 185
  • Safescan 45
    • How do I replace the UV bulb of my Safescan 45?
  • Safescan 50 / 70
    • What's the frequency of the UV light used in the UV detectors?
    • How do I replace the UV-bulb from my Safescan 50 or 70?
    • My device lights up from white to blue. How can I change this?
  • Safescan 155 / 165 / 185
    • The device is turning off automatically. What is causing this?
    • How can I change the exit direction of the inserted banknotes?
    • I get an error code when feeding a banknote. What does this mean?
    • How do I select another currency on my Safescan 155?
    • After the update, my device doesn't start.
    • How can I ensure the verification results are accurate?
    • My device reports all scanned banknotes as counterfeit, what could cause this?
    • When starting the device it shows an P1 ~ P12 error. How can I solve this?
    • The device appears to work very slowly, what could cause this?
    • Can the update software also be used on a Mac?
    • + 3...
  • Safescan 155-S G2
    • Safescan 155 - Checking Versions
    • Safescan 155-S G2 - Counting Banknotes
    • Safescan 155-S G2 - Installing The Safescan RS-100

The device is turning off automatically. What is causing this?

The device will go into stand-by mode after approximately 30 seconds of non-use. When pressing a random key or inserting a banknote, the detector will automatically switch on again.

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