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  • Counterfeit Detectors
  • Safescan 155 / 165 / 185
  • Safescan 45
    • How do I replace the UV bulb of my Safescan 45?
  • Safescan 50 / 70
    • What's the frequency of the UV light used in the UV detectors?
    • How do I replace the UV-bulb from my Safescan 50 or 70?
    • My device lights up from white to blue. How can I change this?
  • Safescan 155 / 165 / 185
    • The device is turning off automatically. What is causing this?
    • How can I change the exit direction of the inserted banknotes?
    • I get an error code when feeding a banknote. What does this mean?
    • How do I select another currency on my Safescan 155?
    • After the update, my device doesn't start.
    • How can I ensure the verification results are accurate?
    • My device reports all scanned banknotes as counterfeit, what could cause this?
    • When starting the device it shows an P1 ~ P12 error. How can I solve this?
    • The device appears to work very slowly, what could cause this?
    • Can the update software also be used on a Mac?
    • + 3...
  • Safescan 155-S G2
    • Safescan 155 - Checking Versions
    • Safescan 155-S G2 - Counting Banknotes
    • Safescan 155-S G2 - Installing The Safescan RS-100

When starting the device it shows an P1 ~ P12 error. How can I solve this?

These are error messages during the initial self test at the start up of the device. The device has to be sent to Safescan for repair. Please follow the steps as shown here.

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