If you require a firmware update for your Safescan money counting scale, please contact our Customer Service department. Make sure you have the serialnumber of your device at hand.
* The Safescan 6165 has 3 hardware configurations (relating to main processor). Please note that the performance and features of each of the configurations is 100% the same.
Firmware 1.20r4 is only suitable for 6165 devices from before 2022. You can check this by the serialnumbers. Your 6165 should have a serialnumber in one of the following ranges: US version: 131057217xxxxxxx / 131057218xxxxxx / 131075219xxxxxx / 131057220xxxxxx / 131075221xxxxxx EU/UK version: 131057317xxxxxxx / 131057318xxxxxx / 131075319xxxxxx / 131057320xxxxxx / 131075321xxxxxx
Firmware 1.21r3 is available in 2 variants: for the "106" hardware revision and for the "406" hardware revision. This number is shown on the display when you power on the device. Example:
IMPORTANT: Installing the wrong firmware for your device will result in the device malfunctioning or not starting up. If you did install the wrong firmware, contact our Customer Service department.
